I'll be going back again to JC Lewis for Sales and Service needs, not because they re always perfect, but because of how they responded when they didn't get it right the first time. I have to get special credit to Jeana, who not only sold us a new truck (which was a very good experience), but also paid attention when our service experience on another Ford F-150 was less than ideal. I'll also give kudos to a service department that takes ownership when they get it wrong and make no excuses. Back to Jeana... I appreciate that she took the initiative to reach out and make sure we were left feeling good about our overall experience, which went far beyond what she had to do in just selling us a truck. Integrity matters, and I experienced that first hand with her.

Bought a truck this week. Was originally dealing with Jeana but that was short lived due to her sh*tty attitude. She was extremely rude, kept interrupting me, and walked away from the desk twice in less than 5 minutes. A sales manager came over to get on the same page as me and I told him then that I would not be doing business with Jeana but still wanted the truck. Jeana needs to find a new job to weasel her way into because sales and customer service is not for her. Absolute worst attitude I’ve ever seen from a salesperson, especially one whose job literally relies on making sales. She needs to be terminated. Jeana definitely earned her rating of 0/10. Fire that useless, rude b****! I was moved to Alana’s desk where she handled all of my questions and concerns with the utmost respect and positive attitude. Alana and her partner Mike truly went above and beyond to ensure this deal went through. From my in person visit, to my texts after purchase, to making sure they retrieved my items in my trade in vehicle that were locked in the glovebox. Alana and Mike are a top tier team and made the experience night and day better. Cannot speak highly enough of both of them. 10/10 for that power team. One bad egg (JEANA!!) nearly caused me to walk out. If you’re considering visiting this dealership, I strongly suggest you ask for Alana or Mike. At the very least, make sure you ask for anyone but Jeana.

I’m extremely disappointed with the service at J.C. Lewis Ford. I brought my $80,000 Ford F-150 in because it has a rough idle between 650 and 700 RPMs, and the service advisors dismissed it, saying, “That’s just how the engine is.” They looked at me like I was crazy and didn’t offer any real solutions. It’s a shame that I get far better treatment from foreign car companies. My daughter has a Mini Coupe, and the service she gets is superior. Meanwhile, I can’t even get halfway decent service from an American-made Ford dealer. This is exactly what’s going wrong with businesses in this country. If Ford wants loyal customers, they need to step up and take care of them instead of brushing them off.

Everything is great right up until you sign on the dotted line and they take your payment. From that point on it's impossible to get anything done. I have been waiting and texting and emailing basically weekly for things that I was promised prior to the sale, and then they totally screwed up my paperwork so badly that I had to re-sign the same documents, possibly four times in the following month. This has now resulted in the temporary tag they put on the vehicle expiring this week and still nothing in the mail from them. And just to add the icing to the cake if you buy a used vehicle from them even if it is certified like the one I purchased, Take it to another dealership and have it inspected, I took a Ford Explorer purchased from JC Lewis Ford on Abercorn to another dealership the following week for a full inspection only to find out it had a leaking water pump, JC Lewis did fix it, but I did have to pay their deductible. Do yourself a favor and don't waste your time, this has been a continuous headache since December 4, and today January 15th, I have finally lost all patience with them after yet again, basically being brushed off this week. Between the sales guy Mike and Jennifer in finance I'm about as frustrated with JC Lewis Ford on Abercorn as i could ever imagine being. I had full intentions of purchasing the Ford ESP warranty from this dealership, but after all these headaches, I went to another dealership and purchased a warranty as JC Lewis doesn't seem to be able to even get my original paperwork correct so there is no way I'm buying a warranty from them. I'm gonna cut my losses and never return to this dealership. Save yourself a headache and shop around elsewhere before you commit.

The will be my 3rd Ford from Zabet Mihalik. Will keep coming back to her.

I had the pleasure of working with Stella during my recent purchase and it was wonderful. I flew into Savannah, GA and she was there waiting to pick me up. Everything went very smooth and we were off and running. Thank you again Stella and JC Lewis Ford! ~Sincerely, Nate

Mr. Martinez was awesome! Very Professional and helpful during the the entire process as well as attentive!!!

The Service department at the dealership on Abercorn is absolutely awful to deal with. I advise everyone to avoid it because they will keep your vehicle two or three weeks longer than they promise and no one will answer your phone calls. We own three Ford trucks, but I would never buy through the dealership again

They lost a part and delayed our repair by weeks… and the service department in General is just Terrible at this location. Which is saying a lot because I have purchased three Ford trucks through them, but I would never give them my business again

Remotely buying with this dealership was a mixed bag. The staff were nice and helpful to a degree you'd expect, but they took quite some time (a week or so for a high demand vehicle) to get back to me after I first slapped the table on wanting to buy. After that the process went well enough, and I can really appreciate the fact they drove nearly 300 miles to get the vehicle here, but I'm pretty sure that's a Ford policy. After receiving the vehicle, I noticed what looked to be a preexisting paint defect and several minor dents that were not disclosed to me despite the fact I was going through this whole process remotely. Trying to reach back out to the dealership to see what, if anything could be done, I seemed to be forgotten about. That part repeated the better part of 3 times before I had to give up and go to a local dealership. TLDR: I'm sure the dealership is nice face to face, and the staff did me no harm, but remote buying is iffy for the used cetified vehicles

From the service center manager (Chase) to the sales personnel (Peter & Stella) they are all very professional and willing to go the extra mile to ensure that you’re taken care of.

Billy Collin’s did a great job for me again, always a pleasure working with him, thanks

The best Ford Dealership in Eastern Georgia hands down. No nonsense purchasing, and great customer service.

From Reception to delivery was a breeze. Tim Talley was wonderful. F & I was very professional as well.

My sales experience on 3/30/2024 went smoothly and I gave the staff a 5 star rating. Since then, I have had problems registering for tags for the truck. The SCDMV informed me that as of 5/2/2024, the title has not been applied for by JC Lewis, therefore, they cannot issue a license plate. I have emailed my sales associate, the sales manager and finance representative. I have called my sales associate and the sales manager. This may be a simple misunderstanding but I am unable to communicate with anyone at the dealership. Extremely disappointed at this point.

Chase Roble & Mike Schum are wonderful to deal with. I trust them completely! Highly recommend J. C. Lewis Ford!

It would have been nice to have a rental to drive while my car was being serviced instead of leaving a rental without keys. Also on the paperwork it says the car was service washed and it was not looked the same as they did when it was picked up . I know because the same dirt stains was still on the car . The driver was really pleasant though. Also the lady on the phone who booked my appointment said that I couldn’t drop off my car because it would be months before she can get me in which I learned was a lie because they get points for picking up , I would have been fine with just a honest answer I’m always willing to help out a company.

Team Hershey, I bought a truck from JC Ford and had nothing but problems. I went today to try and put a plate on my truck and behold, the paper work wasn't properly done or sent in on time. Now my plate will expire before I can even make an appointment at the secretary of state, or ( DMV) office. I called and " we are in training" I bought the truck in March it's now May. I can't register my truck. " if you have any problems with law enforcement we'll back you up". Sure! I have a Disabled Vet plate, and I told Brad, Peter, and especially Stella. Well it takes someone special to-do that ? So what happened? I have 7 days until my tags expire. "Oh I'm sure the third party tag office will have it done by then". There's obviously a communications problem within the Dealership. The departments need to have clear leadership, maybe it's the management. disappointment comes to mind. I'm going to give you guys a new rating, sorry not sorry. Rick

John always takes care of me whenever I show up. I get in and out in a reasonable amount of time and don't get charged an arm and a leg.

Worked all day to get me what I wanted !!! Absolutetly amazing people from sales people to managers to finance !!

I had a great experience purchasing my new vehicle. The dealership went above and beyond!

It was a pleasure working Victor. He answered all my questions. There was a glitch somewhere in the system when my paperwork was sent to finance, that took a long while (I was there about 4.5 hrs.) but it all worked out in the end!

They always take excellent care of us and both our vehicles. Never have had any problems.

As always I got excellent service at J.C. Lewis Ford. I would highly recommend them.

Great service. PETER HERSHEY IS AWESOME. Flawless transaction. They take care of you no matter what.