Customer Testimonials
I WOULD LIKE TO SPECIFY IN THIS REVIEW THAT ALL PARTIES TO INCLUDE THE FOLLOWING PEOPLE WERE MORE THAN PROFESSIONAL AND TREATED ME LIKE PART OF THEIR TEAM. I JUST PURCHASED A 2020 EXPLORER FROM THE POOLER STORE FROM MEGAN O'RIELY AND I CONTACTED HER TO LET HER KNOW THAT I FOUND A OIL LEAK COMING FROM MY REAR AXEL AND 2 OF THE TIRES ON THE CAR WERE WARPED AND THE TIRES WERE SEPARATING AFTER ONLY 3 WEEKS OF HAVING THE VEHICLE. SHE IMMEDIATELY TOOK ACTION AND GOT ME IN TOUCH WITH PATRICK KENNEDY WHO WELCOMED ME TO THE SAVANNAH STORE ... Read More DealerRater - Jun 10, 2025
The worst Ford dealership I have come across in a lifetime of Ford ownership. Pick a topic, sales, service, and customer support. EVERY ASPECT IS THE WORST. I hope the owners children end up on welfare.
Stella was amazing to work with! Quick to get back with me, and very professional!
Spent the last couple of days trying to buy a vehicle from this dealership. After much back and forth, we finally agreed on a deal. So far so good, but then it was time to deal with their financing and sales contract and that is where things went off the rails. I have excellent credit, so the financing shouldn’t have been a problem. The rate they quoted me was way too high, so I told them I would take care of financing myself with my local credit union. Suddenly the interest rate came down to a rate comparable to ... Read More DealerRater - Apr 24, 2025
7th recall not fixed, however if we give them $ 2500.00 they can fix it! Was told they didn’t care who they got the money from us or Ford. Chad Tollison customer service representative.
I'll be going back again to JC Lewis for Sales and Service needs, not because they
re always perfect, but because of how they responded when they didn't get it right the first time. I have to get special credit to Jeana, who not only sold us a new truck (which was a very good experience), but also paid attention when our service experience on another Ford F-150 was less than ideal. I'll also give kudos to a service department that takes ownership when they get it wrong and make no excuses. Back to Jeana... I appreciate ... Read More DealerRater - Mar 9, 2025
Bought a truck this week. Was originally dealing with Jeana but that was short lived due to her sh*tty attitude. She was extremely rude, kept interrupting me, and walked away from the desk twice in less than 5 minutes. A sales manager came over to get on the same page as me and I told him then that I would not be doing business with Jeana but still wanted the truck. Jeana needs to find a new job to weasel her way into because sales and customer service is not for her. Absolute worst attitude I’ve ever seen from ... Read More DealerRater - Mar 1, 2025
I’m extremely disappointed with the service at J.C. Lewis Ford. I brought my $80,000 Ford F-150 in because it has a rough idle between 650 and 700 RPMs, and the service advisors dismissed it, saying, “That’s just how the engine is.” They looked at me like I was crazy and didn’t offer any real solutions.
It’s a shame that I get far better treatment from foreign car companies. My daughter has a Mini Coupe, and the service she gets is superior. Meanwhile, I can’t even get halfway decent service from an American-made Ford dealer. This is exactly ... Read More DealerRater - Jan 26, 2025
Everything is great right up until you sign on the dotted line and they take your payment. From that point on it's impossible to get anything done. I have been waiting and texting and emailing basically weekly for things that I was promised prior to the sale, and then they totally screwed up my paperwork so badly that I had to re-sign the same documents, possibly four times in the following month. This has now resulted in the temporary tag they put on the vehicle expiring this week and still nothing in the mail from them. And just to ... Read More DealerRater - Jan 15, 2025
The will be my 3rd Ford from Zabet Mihalik. Will keep coming back to her.
I had the pleasure of working with Stella during my recent purchase and it was wonderful. I flew into Savannah, GA and she was there waiting to pick me up. Everything went very smooth and we were off and running. Thank you again Stella and JC Lewis Ford! ~Sincerely, Nate
Mr. Martinez was awesome! Very Professional and helpful during the the entire process as well as attentive!!!
The Service department at the dealership on Abercorn is absolutely awful to deal with. I advise everyone to avoid it because they will keep your vehicle two or three weeks longer than they promise and no one will answer your phone calls. We own three Ford trucks, but I would never buy through the dealership again
They lost a part and delayed our repair by weeks… and the service department in General is just Terrible at this location. Which is saying a lot because I have purchased three Ford trucks through them, but I would never give them my business again
Remotely buying with this dealership was a mixed bag. The staff were nice and helpful to a degree you'd expect, but they took quite some time (a week or so for a high demand vehicle) to get back to me after I first slapped the table on wanting to buy. After that the process went well enough, and I can really appreciate the fact they drove nearly 300 miles to get the vehicle here, but I'm pretty sure that's a Ford policy. After receiving the vehicle, I noticed what looked to be a preexisting paint defect and several ... Read More DealerRater - Jul 4, 2024
From the service center manager (Chase) to the sales personnel (Peter & Stella) they are all very professional and willing to go the extra mile to ensure that you’re taken care of.
Billy Collin’s did a great job for me again, always a pleasure working with him, thanks
The best Ford Dealership in Eastern Georgia hands down. No nonsense purchasing, and great customer service.
From Reception to delivery was a breeze. Tim Talley was wonderful. F & I was very professional as well.
My sales experience on 3/30/2024 went smoothly and I gave the staff a 5 star rating. Since then, I have had problems registering for tags for the truck. The SCDMV informed me that as of 5/2/2024, the title has not been applied for by JC Lewis, therefore, they cannot issue a license plate. I have emailed my sales associate, the sales manager and finance representative. I have called my sales associate and the sales manager. This may be a simple misunderstanding but I am unable to communicate with anyone at the dealership. Extremely disappointed at this point.
Chase Roble & Mike Schum are wonderful to deal with. I trust them completely! Highly recommend J. C. Lewis Ford!
It would have been nice to have a rental to drive while my car was being serviced instead of leaving a rental without keys. Also on the paperwork it says the car was service washed and it was not looked the same as they did when it was picked up . I know because the same dirt stains was still on the car . The driver was really pleasant though. Also the lady on the phone who booked my appointment said that I couldn’t drop off my car because it would be months before she can get me in which I ... Read More DealerRater - May 2, 2024
Team Hershey,
I bought a truck from JC Ford and had nothing but problems. I went today to try and put a plate on my truck and behold, the paper work wasn't properly done or sent in on time. Now my plate will expire before I can even make an appointment at the secretary of state, or ( DMV) office. I called and " we are in training" I bought the truck in March it's now May. I can't register my truck. " if you have any problems with law enforcement we'll back you up". ... Read More DealerRater - May 2, 2024
John always takes care of me whenever I show up. I get in and out in a reasonable amount of time and don't get charged an arm and a leg.
Worked all day to get me what I wanted !!! Absolutetly amazing people from sales people to managers to finance !!
I had a great experience purchasing my new vehicle. The dealership went above and beyond!
It was a pleasure working Victor. He answered all my questions. There was a glitch somewhere in the system when my paperwork was sent to finance, that took a long while (I was there about 4.5 hrs.) but it all worked out in the end!
They always take excellent care of us and both our vehicles. Never have had any problems.
As always I got excellent service at J.C. Lewis Ford. I would highly recommend them.
Great service. PETER HERSHEY IS AWESOME. Flawless transaction. They take care of you no matter what.
They worked really hard to make the deal happen and give me the terms that worked for me.
Great experience. Second car I bought here and I will Go back. Ask for Jeana!
I appreciate that they picked up my truck, that was fabulous. I would have give 5 stars, but I had a Mazda previously from JC Lewis when they serviced my car had been washed when it was returned. Just a simple kind gesture.
Very nice staff will work with you every step of the way.best staff in the community
Working with Stella and Peter was great - they are responsive and accommodating. The leadership and staff at JC Lewis is great!
Sales personnel were extremely resposive to my questions. Some of which required them to do a little research.
The service team did a great job of getting me in and out of the facility. I always appreciate the staff here at JC Lewis Ford in Savannah, GA.
J C Lewis ford was very helpful in getting me in a new work truck.
I got a straight no nonsense assessment of my F150 and finished in a timely fashion.
It was a pleasant experience working with Val. Overall good service. Yeah there isn't much more to say.
Everyone in service was eager to accommodate and very friendly The best service experience I have ever encountered Thank you
Great service team. I had an issue with my F-150 engine noise that we couldn't quite figure out. Michael Chombok worked hard on it to find if a TSB applied. They found the right TSB and applied the fix same day. Michael was great all around. Great communication and problem solving!
Very happy with my service I got will be back again Ty so much again
Chad was great to work with. Vehicle completed on time with no issues. i Like the new electronic tracking ability too.
Jc Lewis Savannah is very knowledgeable of their product. Quick, easy and sincere! They took care of me and had an answer for all of my questions
Fantastic dealership. The service team is excellent and did a great job with my vehicle.
Great service. Dropped my vehicle off the night before appointment, which was helpful. Standard servicing was completed quickly. Completion was communicated quickly and clearly, including cost, via text and email. Received truck back washed and ready to go.
The process to order my vehicle was easy and seamless. The pick up and trade in process made for an easy transaction.
Best buying experience ever. Peter and Stella were wonderful to work with. Best place to buy a new or used car.
Everyone was great. Chad, Peter Hershey, John G. Very professional and friendly. A joy to do business with
This was the first time that I purchased a vehicle from J.C. Lewis. I recommend this dealership to everyone. Aaron Kelly and Dillion Kelly and everyone else who helped me purchase my vehicle, did a fantastic job.
Delayed service, poor communication and filling false claims with insurance company , had to request manager for information
The sales team at J C Lewis were fantastic. I am Very pleased my truck.
Sales people know there business about the cars and finance to get the done and some
Jc lewis ford is the only dealership I want to buy my vehicles from. Best dealership hands down!
I have been buying vehicles from J.C. Lewis Ford for years. Always a pleasant experience. I highly recommend this dealership
I was very pleased with my experience. Gina was very knowledgeable and did a great job.
Zabet is the best. Go see her at J.C. Lewis Mazda. You won’t be disappointed.
Stella was great. This is my third vehicle and will use her again for my next car. It’s nice to have that kind of service
Casey has been more than accommodating throughout my buying process. He was very professional, not pushy and overall a people’s person which was very important for me! I would highly recommend Casey and continue to send him business!
Good attention to detail and very helpful with all my questions and concerns Salespeople very friendly
Viktor was patient, professional and efficient. Can’t ask for more than that. Thank you Viktor
McKenzie Simpson provided outstanding customer service when I bought my new Explorer Timberline. After months of wanting to upgrade my Base Explorer, we came by the dealership to get an estimated payment on a Timberline I saw online. McKenzie greeted us promptly and understood we had no intention of leaving with a new vehicle. We felt no pressure to make a decision but once we were presented with the numbers, we decided to purchase the vehicle. McKenzie was friendly, patient, and is a true asset to the JC Lewis team. Thank you, McKenzie, you were an absolute pleasure to work ... Read More DealerRater - Dec 13, 2023
Experienced the best purchase I ever had at a dealership. Jason Clark was wonderful to work with and Patrick Tyning the sales manager closed the deal. I used to deal with the other Ford guy in Hardeeville, SC, but now have a new dealership! Kudos!
Megan was very responsive to me about my Maverick order originally starting with the 2023 model but had to wait till the 2024 model. (Hybrid engine) When the 2024 open came around she was able to get the order in ASAP. As of 11/18/2024 the hybrid maverick now sits at my resident. During the process Megan was able to address any questions that I thought of. I am very pleased with my purchase and this dealership. If you are looking to purchase a Ford ask for Megan.
Excellent Customer Service! Very Helpful Staff! Pleasant Experience in All Aspects! I will recommend to everyone looking for a vehicle.
Stella Corradino she has always been helpful and professional come see her when you need a vehicle. Ask for Stella Corradino
Megan O'REILLY was a breath of fresh air. She was wonderful. Had everything ready fir us when we got there. Wonderful experience.
DO NOT TRUST THE SERVICE CENTER AT JC LEWIS IN SAVANNAH WITH YOUR VEHICLE!! They have had my vehicle since the 10th of July for warranty work and still have not even completed the diagnosis yet. I had an appointment on the 18th and was told today that the appointment is only to speak to a service writer and the repairs don't start for seven to 10 days later which is absurd! Even if that is how they work we are still passed the ten day mark. Meanwhile I am over the 2,500 dollar mark in rental car fees that I ... Read More DealerRater - Aug 1, 2023
J.C. Lewis Ford is the BEST! Very professional and knowledgeable folks over tell. They did everything possible to make sure we were Comfort. They were amazing HIGHLY RECOMMEND
This dealership single handedly robbed a local small family business of a vehicle grant by refusing to properly fill out paperwork and refusing to allow them to buy the lease out after they were on the hook to pay for something they should’ve had a grant for. If you have tons of money, they might treat you well. Otherwise, go elsewhere.
Each time I visited this dealership I was greeted with great Customer Service unlike other dealerships where the Salespeople are hounding you before you step foot out of your car. I never felt pressured. I will definitely recommend the Abercorn location and Tim Talley.
I have bought several vehicles over the years from JC Lewis Ford, both in Statesboro and Savannah. I am very satisfied with my experiences!
Sales associate very helpful when explaining the options and how they work. Very polite and respectful.
Very professional did not have to wait coming through the door.Very informative concerning knowledge of cars and trucks. Representative extremely helpful. Ask a lot of questions cover all the bases.
Great communication and gave a good price over other dealers I contacted on the internet
Excellent communication and vehicle purchase experience. Thank you Nichole for the new truck and follow through service!
Thank you guys for all your help, best deal in town. Shop with Nicole JC Lewis
They were very patient with my technical difficulties. I appreciated their patience with my problems
Jacob Carter made it super simple and easy for me to come in sign the paperwork and get out! Very happy with the experience and will be back
very helpful people friendly when ever I need a vehicle this is my go to place
I was just about to sign when I heard the sales manager refer to me as one of "those" people. I am of Asian decent. I thanked the salesperson for his time and I walked out
I came in to trade my Ford Flex for an Explorer and I was not disappointed! David McCalla was excellent to my buying experience, from start to finish. He greeted us with a positive and happy attitude and I enjoyed his company.
Everything was great and quick! I had a great experience - each person was friendly and knowledgeable!
I want to share a recent experience I had with the service department at JC Lewis Ford in Statesboro. The Sync (electronic voice command system) in my 2018 vehicle was not working, and the keyless door pad had fallen out of its bracket and needed to be replaced. The keypad worked; it had simply fallen out, and I had used adhesive tape to secure it in the bracket. Scheduling the service appointment was not easy. After no one answered the phone in the service department, I had to leave messages, and we played phone tag just to schedule an appointment. When ... Read More DealerRater - May 6, 2022
Good customer will take you a long way. I waited over 10 minutes to be waited on after another man came inside and was instantly greeted.
Worked a deal on a car, went to pick the car up, already had it added to my insurance, and they inform me that they sold the car "earlier". COULDN'T GIVE ME A TIME THAT THE TRANSACTION TOOK PLACE. Also the paperwork had'nt been filled out. Just said the deal was done this morning. I would have given 0 stars if it was a choice.
They were professional and found what I wanted. No pressure and went the extra mile for me.
Meghan is professional, cordial, and knowledgeable. I appreciate her assistance in this purchase. I will always purchase from her! Thank you Meg!
Had a great experience with Stella Farinacci, no issues. Hope to do business with them in the future.
We have purchased several new and used cars from J.C. Lewis Ford. We have always bee satisfied with the staff. In this instance Jay Marthers was our sales associate. He ranks in the top being very courteous, not "pushy", and well informed both through out the purchase and with help after we used the car for a couple of weeks. I will definitely recommend the dealership and Jay to others.
It was a great experience everyone was nice and very helpful. They got me a great deal!
Chris Reeves did a great job delivering promise of prompt transaction. Thanks again Vince Rinando
Is Ford dealership in Savannah and Hinesville is shutdown?? Why it is hard to get set an appointment through online and over the phone? Service!
Stella m Farinacci was wonderful and very patient with me explaining my new explorer to me. Very customer oriented and friendly kept answering all my questions.
Meghan was awesome. Very understanding and new exactly how to help us. She was very open and informative. If you're shopping at J.C. Lewis Ford, be sure to ask for Meghan!!
Havent had car a week check engine light came on spent 8700 doillars,now a little upset an horn does not work on Mercedes Benz,dissapointed
Greg Was great to deal with. He is an asset to your company. I would recommend you to all my relatives and friends. Thank you
I came in to get my oil change I saw a young man sitting at the desk went to ask him a question about a car outside he was real nice and real patient so we talked about the car he took us for a ride in the car really nice vehicle we decide to go through the paperwork and guess what this young man to get that car Thank You Mr. Jay Marthers really do appreciate you keep on doing a good job helping customers
Thomas Merritt did a great job getting us into a new Explorer. He was very professional and had a lot of knowledge. I would recommend him
